Exchange support
Exchange request
HERSIGN is sorry your experience was not complete and will help you as best we can. Share the details below — a representative verifies and responds; no decision is made automatically.
Exchange support
Choose what you need
Choose the right route so your request reaches the right support team. You will select the specific purchase channel next.
01
Exchange
For size, colour or another-style exchanges from the channels below. A HERSIGN representative still verifies the order before advising the next step.
02
Returns / refunds
This is a separate support route. Send your details to receive a case reference; the hotline remains available if you need staff to enter the request for you.
Policy timeline
- Submit requestwithin 7–15 days of delivery
- HERSIGN responds24 working hours
- Inspection1–2 working days
- Replacement shippedafter checklist & stock review
- Total exchange handling3–5 working days
- Refund (if approved)2–3 working days after approval
Request window: 7–15 days from the delivery day (home exchange).
Exchange fees
Per the operating policy:
Exchange fees
0đ (inner HCMC)
Exchange fees
30K (suburbs & other provinces)
Need direct assistance?
Returns, refunds and special cases
You can send a return or refund request through the dedicated support form. HERSIGN staff will review the details and respond; the hotline is an additional way to speak with the team.
The HERSIGN team is available through the hotline (08:00–18:00, Monday–Saturday).