Return / refund support
Send a return / refund support request
Share the details once. HERSIGN will review them manually and respond through the contact details you provide.
Return / refund support
Send a return / refund support request
Share the details once. HERSIGN will review them manually and respond through the contact details you provide.
What to have ready
Only need a size, colour or another-style exchange? Return to exchange support- Your order reference and purchase channel
- The related product and a short description of the issue
- Up to 5 photos, if available
Submitting the form sends a support request; it is not confirmation that a return or refund has been approved.
Need direct assistance?
Returns, refunds and special cases
You can send a return or refund request through the dedicated support form. HERSIGN staff will review the details and respond; the hotline is an additional way to speak with the team.
Need direct assistance?
The HERSIGN team is available through the hotline (08:00–18:00, Monday–Saturday).