Exchange support
Exchange request
HERSIGN is sorry your experience was not complete and will help you as best we can. Share the details below — a representative verifies and responds; no decision is made automatically.
Policy timeline
- Submit requestwithin 7–15 days of delivery
- HERSIGN responds24 working hours
- Inspection1–2 working days
- Replacement shippedafter checklist & stock review
- Total exchange handling3–5 working days
- Refund (if approved)2–3 working days after approval
Request window: 7–15 days from the delivery day (home exchange).
Exchange fees
Per the operating policy:
Exchange fees
0đ (inner HCMC)
Exchange fees
30K (suburbs & other provinces)
Request details
This is a support intake form. Approvals, fees and refunds are decided by HERSIGN staff per policy.
Need direct assistance?
Returns, refunds and special cases
You can send a return or refund request through the dedicated support form. HERSIGN staff will review the details and respond; the hotline is an additional way to speak with the team.
Need direct assistance?
The HERSIGN team is available through the hotline (08:00–18:00, Monday–Saturday).